As provided for by the Consumer Code (Legislative Decree 206/2005) the customer, if classified as a Consumer (i.e. an individual who purchases the goods for purposes which are not linked to his professional activity, or does not carry out the purchase stating in the order form any VAT Registration Number), is entitled to withdraw from the purchase agreement for any reason, without any explanation and without any penalty, within 14 working days from the reception of the purchased Product.
In order to exercise said right, the customer shall send to the seller a relevant explicit written notice, within 14 working days from the date of receipt of the goods. Said notice shall be sent:
- by contact form available on the website, indicating “return request for order #00000” as subject;
- or by e-mail to email@example.com, indicating “return request for order #00000” as subject and including in the message all the information about the product/s to be returned.
Following the receipt of the withdrawal notice, the seller’s customer care shall promptly provide to the customer the instruction on the return procedure of the goods. For further details, please read Terms&Conditions of Sale.
For returning the goods, the customer is entitled to employ, at his own discretion, either the courier of the seller or the courier/postal service he/she will select.
In case the customer uses the seller’s forwarder, the return cost is € 7,00 for Italy and € 15,00 for Europe. This expense will be deducted from the refunded amount.
In case the customer organizes the return shipment on his/her own, we advise to employ a service which offers also the tracking of the goods in order to check the correct delivery of the returned goods to our warehouse. The seller shall not be in any way held liable for any damage or theft/loss of any good returned using not insured means; under these circumstances, no refund will be issued.
The item shall be returned intact and properly packed in its original packaging together with any accessory.
The seller, following his check on the received product and having approved the return, shall refund the price of the product for which the customer has exercised his withdrawal right (the shipping costs incurred by the customer upon submission of the order will be refunded), and all the above within the maximum term of 14 (fourteen) days from the date which the seller received the returned goods in the warehouse, employing the same payment mean used for the initial transaction, unless otherwise agreed upon by the customer.
Any size exchange request shall be addressed to the customer service as soon as possible, within 14 working days from the reception of the purchased Product by the same means of a return request. Any wrongly sized item shall be returned, following the return procedure, and the customer shall receive the right size with a new shipment as soon as the seller will have received the wrong size in its warehouse.
Any item purchased on the Redelk website cannot be returned at the stores selling the Redelk brand.